At Golden Wrench, we believe repairing cars isn’t just about fixing things — it’s about treating people fairly, honestly, and with respect.

Privacy & Policy

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Golden Wrench (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with our car repair, maintenance, and used car sales business and our website(s).

1. Scope and Acceptance

By using our website, services, or interacting with us (in-person or online) you agree to the terms of this Privacy Policy and the collection, use, and disclosure of your personal information as described here.

2. What Information We Collect

We may collect personal information from you in various ways, including when you:

Request a repair or service
Purchase or inquire about a vehicle
Contact us via phone, email, form, or in person
Use our website or mobile applications

The types of personal information we may collect include:

Contact information : name, mailing address, email address, phone number
Vehicle information : make, model, VIN, year, mileage, license plate
Payment information : billing address, credit/debit card number (if applicable), payment history
Identification documents : driver’s license, registration documents
Service history : repair records, parts used, diagnostics, warranties
Usage data : IP address, device identifiers, browser type, pages visited, date/time stamps
Communications : any messages, correspondence, feedback, complaints

We will endeavor to collect only as much data as needed to deliver our services.

3. How We Use Your Information

We may use your personal information for the following purposes:

To provide, maintain, and improve repair, maintenance, inspection, or vehicle sales services
To process transactions, invoice, and collect payments
To communicate with you regarding appointments, service reminders, offers, or updates
To manage warranties, recalls, and follow-up services
To comply with legal obligations (e.g. title transfers, registration, tax, licensing)
To prevent fraud or misuse
To analyze usage trends and improve our website, marketing, and business operations
To send marketing or promotional communications (if you consent)

4. How We Share Your Information

We may disclose your personal information to:

Service providers, contractors, or vendors (e.g. payment processors, vehicle history report services, parts suppliers, software vendors)
Government or regulatory authorities when required by law or in response to lawful requests
Title companies, insurance companies, financing entities in the case of vehicle sales
Auditors, accountants, legal advisors
Potential buyers (for used vehicles) in connection with vehicle sale, subject to confidentiality measures
Affiliates or subsidiaries, if applicable

We will not sell your personal information (i.e. exchange for monetary compensation) to third parties, except as expressly disclosed in this policy or with your consent.

5. Cookies, Tracking & Analytics

We (or third parties) may use cookies, web beacons, tracking pixels, and similar technologies to collect usage data (e.g. pages viewed, time spent, referral source). This helps us understand how visitors use our site, to improve it, and to deliver relevant content.

You may be able to disable cookies via your browser settings, but disabling cookies may impact functionality of our site.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide services, comply with legal obligations, enforce our agreements, or for legitimate business purposes.

7. Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Examples include encryption, secure access controls, restricted internal access, and regular monitoring.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights regarding your personal information, such as:

Access : request a copy of personal data we hold
Correction : request correction of inaccurate or incomplete data
Deletion : request deletion of data (subject to legal or contractual constraints)
Opt-out : withdraw consent or opt out of marketing communications
Data portability : request transfer of data in a usable format

To exercise any of these rights, please contact us using the contact information below.

9. Children

We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us data, please contact us to have it removed.

10. Changes To Privacy Policy

We may update this Privacy Policy from time to time. We will post the new effective date at the top and, if changes are material, may provide notice by email or prominent notice on our website.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact:

17341 W Little York Rd, Houston, TX 77084
(281) 859 -2398